GESTION DES CONNAISSANCES ET PERFORMANCE ORGANISATIONNELLE : APPORTS THEORIQUES ET ROLE DU CAPITAL HUMAIN
| Drissi Talbi Diyaa Doctorante en sciences économiques et de gestion Université Moulay Ismaïl, Meknès – Maroc | El IDRISSI LALLA HIND Enseignante chercheuse Université Moulay Ismail, Meknès, Maroc |
Résumé
Dans un environnement économique en constante évolution, les sources traditionnelles d’avantage concurrentiel, comme les économies d’échelle ou les coûts réduits, deviennent de moins en moins durables, en raison notamment des innovations technologiques qui permettent aux concurrents de rattraper rapidement leur retard. Dans ce contexte, la gestion des connaissances constitue une ressource stratégique pour améliorer la performance organisationnelle. Elle facilite l’apprentissage, prévient la perte de savoir-faire, soutient la prise de décision, stimule l’innovation et renforce l’efficacité opérationnelle.
La gestion des connaissances implique une approche intégrée, mobilisant à la fois les outils technologiques et le capital humain, afin de valoriser le savoir interne, réduire les duplications d’efforts et accélérer les processus décisionnels. Elle devient ainsi un facteur clé pour accroître la compétitivité et l’adaptabilité des organisations.
Cette étude examine la contribution de la gestion des connaissances à la performance organisationnelle à travers un double éclairage : l’analyse des apports théoriques sur son rôle dans la performance globale et l’examen de l’impact de la gestion du capital humain sur l’efficacité organisationnelle.
Mots-clés : Innovation, gestion des connaissances, performance organisationnelle, capital humain.
KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE: THEORETICAL CONTRIBUTIONS AND THE ROLE OF HUMAN CAPITAL
| Drissi Talbi Diyaa PhD Candidate in Economics and Management Moulay Ismail University, Meknes, Morocco | El Idrissi Lalla Hind University Lecturer-Researcher Moulay Ismail University, Meknes, Morocco |
Abstract
In a constantly evolving economic environment, traditional sources of competitive advantage, such as economies of scale or cost reductions, are becoming less sustainable, particularly due to technological innovations that allow competitors to quickly catch up. In this context, knowledge management emerges as a strategic resource for enhancing organizational performance. It facilitates learning, prevents knowledge loss, supports decision-making, fosters innovation, and strengthens operational efficiency.
Knowledge management involves an integrated approach that mobilizes both technological tools and human capital to leverage internal knowledge, reduce duplication of efforts, and accelerate decision-making processes. It thus becomes a key factor in improving organizational competitiveness and adaptability.
This study examines the contribution of knowledge management to organizational performance through a dual perspective: an analysis of theoretical insights regarding its role in overall performance and an exploration of the impact of human capital management on organizational effectiveness.
Keywords: Innovation, knowledge management, organizational performance, human capital
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